How interviews are structured and conducted is the key to effective casework. This 1-day training course is full of practical exercises to help your team improve further their interview skills.

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The interview skills course can be combined with either: a) The prevention casework day with the interview skills and tips focusing on prevention or b) Interview skills and tips needed for Part 7 investigations.

 

The course covers:

 

•    Pre-interview preparation

 

•    Motivational interview techniques

 

•    Establishing a rapport

 

•    Non-verbal behaviour

 

•    Managing the interview to get the best out of it

 

•    Questions and questioning techniques for housing options prevention focused interviews